bjbajilive Privacy Policy
Your personal information is completely safe with us — this policy describes in detail how we collect and use your data.
What Information We Collect
1.1 Information You Provide Directly
When you register on bjbajilive or manage your account, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or other identity document details (for KYC verification)
- Information about your preferred payment method (bKash, Nagad, Rocket)
1.2 Automatically Collected Information
When you visit our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time and duration of visits to our site
- Which pages you viewed and which buttons you clicked
- Cookie and session tracking data
1.3 Transaction and Gaming Activity Information
We record information about transactions and gaming activity associated with your account, including deposit amounts, withdrawal history, bet details, and bonus usage records. This information is used to comply with responsible gaming policies and to prevent money laundering.
Purpose of Information Use
2.1 Service Delivery and Operations
bjbajilive uses your information primarily for the purpose of delivering and operating services. This includes creating and managing your account, processing financial transactions, completing deposits and withdrawals, providing bonuses and rewards, and ensuring customer support.
2.2 Identity Verification and Security
We use information to ensure the safety of our members and to prevent fraud. As part of the KYC (Know Your Customer) process, age verification, identity confirmation, and monitoring of suspicious activity are carried out. Only those aged 21 or above may use our platform.
2.3 Communication and Customer Service
Using your email address and contact information, we send important account notifications, transaction confirmation messages, and customer service communications. If you do not wish to receive promotional messages, you may contact us at any time to stop them.
2.4 Compliance with Legal Obligations
We are required to retain and process certain information in order to comply with applicable laws and regulations. This includes following anti-money laundering (AML) rules, responsible gaming laws, and guidance from regulatory authorities.
Information Sharing Policy
3.1 Sharing with Third Parties
bjbajilive does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: With payment service providers such as bKash, Nagad, and Rocket to complete transactions.
- Service Providers: Trusted partners who assist with technology, hosting, and customer support services.
- Legal Authorities: Relevant authorities to comply with court orders or legal obligations.
- Fraud Investigations: Security agencies when required to investigate suspicious activity.
3.2 International Data Transfers
Our technology infrastructure may operate on servers located in various countries. In such cases, your information may be transferred internationally. However, regardless of where the data is stored, we ensure industry-standard security measures and use SSL encryption.
Cookie and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files that our website stores in your browser. bjbajilive uses cookies for the following purposes:
- Essential Cookies: To maintain login sessions and ensure the service operates correctly.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand how our service is being used and to make improvements.
4.2 Cookie Controls
You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of our platform to not work correctly. Most modern browsers provide options for managing cookies.
Data Retention and Security
5.1 Data Retention Period
We retain your personal information for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and enforce agreements.
5.2 Security Measures
bjbajilive applies industry-standard security measures to keep your information safe:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Two-Factor Authentication option
- Regular security testing and audits
- Restricted access — only authorized staff can view information
- Data backup and recovery systems
Please note, however, that no method of transmission over the internet is 100% secure. While we strive for the highest level of protection, absolute security cannot be guaranteed.
Your Rights and Choices
6.1 Viewing and Correcting Information
You have the following rights regarding your personal information:
- Right to Access: The right to know what information we hold about you.
- Right to Rectification: The right to correct inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that use of your information be limited for specific purposes.
- Right to Object: The right to object to the use of your information for marketing purposes.
6.2 Account Deletion
If you wish to fully close your account on bjbajilive and request deletion of your information, please contact us via our 24/7 live chat service or by email. Due to legal obligations, some information may need to be retained for a defined period, which we will inform you about.
6.3 Communication Preferences
You may contact us at any time to stop receiving marketing emails or notifications. However, it is not possible to stop sending important account-related notifications (such as transaction confirmations and security alerts), as these are an essential part of the service.
Protection of Minors
7.1 Age Restriction
bjbajilive is for those aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of registration and identity documents may be requested if there is any doubt.
If we are informed that a minor's information is in our database, we will immediately close the relevant account and delete the information.
Policy Changes and Contact
8.1 Policy Updates
bjbajilive may change or update this privacy policy from time to time. For significant changes, we will notify you by email or through a notification on our platform. Continued use of the service after changes will be considered as your agreement to the updated policy.
The "Last Updated" date at the top of this page will always show the date of the most recent change. It is recommended that you review this policy regularly.
8.2 Contact Us
If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact us:
- Live Chat: 24/7 support in Bengali
- Email: [email protected]
We will try to respond to your request as promptly as possible. Identity verification may be required for formal information-related requests.